Terms of Service

By accessing or using the Service you agree to these terms. If you use the Service for an organisation, you confirm you are authorised to bind it.

Vestora provides a hosted CRM with relationship history, tasks, reporting, optional AI assistance, and optional email/ calendar integration. We may improve or modify features over time; we will not materially degrade a paid customer’s core functionality without notice.

• You are responsible for your login credentials and for activity under your account.
• Keep credentials confidential; enable two-factor authentication where offered.
• Notify us promptly of any suspected unauthorised access.

You agree not to:

• use the Service unlawfully, or to store or send unlawful, infringing or malicious content;
• upload data you have no right to process, or that violates a third party’s privacy or contract;
• attempt to breach security, probe, or disrupt the Service or other customers;
• resell or provide the Service to third parties except as agreed in writing.

As between the parties, the customer owns the data it puts into its workspace (“Customer Data”). You grant Vestora a limited licence to host and process Customer Data solely to provide the Service and as instructed. Vestora claims no ownership of Customer Data. Our handling of personal data is described in the Privacy Policy and Data Processing Addendum.

AI features operate on the customer’s own AI-provider key (or an offline fallback). AI output is generated automatically, may be inaccurate, and must be reviewed before reliance. Vestora is not responsible for decisions made on the basis of AI output, and does not warrant its accuracy.

Optional integrations (email, calendar, AI providers) are governed by those third parties’ terms. You are responsible for your use of them and for the scopes you authorise. Vestora is not liable for third-party services.

Fees, if any, are as set out in the applicable order or MSA. Unless agreed otherwise, fees are non-refundable for the paid period.

Each party will protect the other’s confidential information with reasonable care and use it only to perform under these terms.

Vestora will provide the Service with reasonable skill and care. Otherwise, to the maximum extent permitted by law, the Service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or lost profits or data. Except for breaches of confidentiality, infringement, or a party’s indemnity obligations, each party’s aggregate liability is limited to the fees paid for the Service in the 12 months before the event giving rise to the claim (or, where no fees apply, a reasonable cap to be set in the MSA).

The customer will defend and indemnify Vestora against claims arising from Customer Data or from use of the Service in breach of these terms, to the extent permitted by law.

• Either party may terminate for material breach not cured within 30 days’ notice.
• On termination, the customer may export its data for a reasonable period; thereafter Vestora deletes it per the DPA.
• Sections that by nature should survive (ownership, confidentiality, liability) survive termination.

These terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable there, without regard to conflict-of-laws rules — unless a signed MSA specifies otherwise. [Confirm jurisdiction with counsel.]

We may update these terms; material changes will be notified to customers and the date above updated. Questions: junaid@vestora.xyz.